Strategy. Planning. Execution.
We support our customer through all stages of the process from conception through planning and ultimately to delivery including full support from a dedicated team of Sage accredited consultants and engineers .
We provide best possible services to give your business a competitive edge
We have put in place a wide selection of high quality Professional Services to ensure that our clients and Business Partners obtain the most effective, comprehensive and up to date assistance from us!
We provide our clients and business partners with specific professional services such as:
Dependable implementation support services are vital to any systems projects. FGL have been providing reliable, dependable and results orientated services for decades.
User workshops help to establish specific ways in which your solutions are required to work, time invested here saves time and money sorting out knowledge gaps and perceived expectations from staff who may not have been involved in systems selection. Workshops speed up acceptance and help prevent change rejection.
End user training is essential! Train the Trainer approaches work well but in some cases there is a need to take training from those that really know what he systems and applications they are expected to use can do for them. Lack of user training is the most common cause of frustration in your staff and can lead to project failures.
Post implementation and deployment reviews are a way of managing ongoing awareness of how systems are being used and if there is a need to adapt processes and procedures based on your own use of the systems. This process can provide increased ROI from your investments through taking advantage of the user community experiences gained in use of the system.
As part of the implementation process will go through a complete process to ensure you have the desired and required reports and you have the skills to develop any future reporting requirements.
Technical reviews can help to ensure that you are getting the best performance from your IT investments and help you de-risk your organisations exposure to systems failures due to hardware and end of life software systems.