Sample Client statements/experiences:

 

“Carluccio’s PLC, have been working closely with FGL since February 2006.  We chose them ahead of much larger organisations and ahead of our incumbent support company.  Their in-depth knowledge and focus on Sage support was a clear advantage over the other companies we interviewed who tended to have a much wider focus covering many products.  We also felt that their size and attitude to customer service was far ahead of their competitors and certainly light years ahead of our incumbent support company.  We haven’t looked back since…” Says their FD.

 

For further information on how FGL work with Carluccio’s please contact us on telephone number + 44 (0)8452 937 856 or by email at info@fivegolive.co.uk

 

 

Five Go Live (FGL) assist Edinburgh House Estates to automate their payment and remittance processes!

 

Five Go Live (FGL) is committed to working with our clients to ensure that they achieve ongoing efficiencies from their IT related investments and from their Sage Financial Administration and Management Reporting software (ERP).

 

During a recent account management review meeting to discuss business processes with Matt Miller - Financial Controller of Edinburgh House Estates, FGL recommended that they consider implementing elements of Version One’s software range: DbForms, DbMail and DbBacs. Version One’s DbBacs is a tool that FGL considers would greatly assist Edinburgh House Estates with the automation of their payment processes by using BACS to send out their payments while using DbForms to create a meaningful and clear remittance advice to their suppliers, to let them know what they were being paid and when.

 

Edinburgh House Estates agreed with our recommendations and together we installed Version One’s software as an integrated part of the Sage Line 500 Accounting software FGL has provided, implemented and supports. DbForms now produces aesthetically appealing documents and when combined with Version One’s DbMail module automatically emails these documents to Edinburgh House Estates suppliers when they are paid.

 

This new workflow related process will greatly reduce Edinburgh House Estates costs in stationery and postage, saving valuable time for those previously involved in the labourious printing, collating and posting processes of such documents to suppliers. This approach works very effectively with the BACS payments and the same process can easily be applied to achieve similar efficiencies in the invoicing and statement aspects of their activities as a future phase. 

 

 

Edinburgh House Estates commented

 

“Just wanted to say I am really pleased with the delivery of the DB forms facility.  Simon has got this in place working, as it ought to, in no time at all, with no fuss.

 

I usually have so little time and often do not give credit when it is due.  But Simon has afforded me this time, thus I am able to communicate my sincere thanks”.

 

Says Matt Miller FC of Edinburgh House Estates.

 

To learn more about how you too could benefit from our Sage & Version One’s Software related solutions please call us on 08452 937856 or email us at info@fivegolive.co.uk 

"Kenmore Group of Companies, the UK, European and Middle Eastern co-investing, property trading and property development group, engaged the know-how and services of FGL to select and effect a smooth transition from their existing accounting system to the FGL-recommended Sage Line500.  Throughout the transition period, FGL worked tirelessly to ensure this process was a smooth as could be expected.

Following on from the transition in Autumn 2006, FGL have continued to support our Sage system to a high standard - they are nearly always available and where possible try to be very reactive our queries and requests.  Using the knowledge they have gained about Kenmore`s operations over the past months, they also proactively suggest alternative and indeed better ways for us to use the data in Sage.  In short, they set very high standards in client service delivery." Says Kenmore’s Financial Controller.

For further information on how FGL work with Kenmore Group of Companies please contact us on telephone number + 44 (0)8452 937 856 or by email at info@fivegolive.co.uk

Blackspider Technologies, the on-demand security services division of SurfControl plc.

“No two Sage Resellers are the same and their relative size is no real measure of their commitment or capability to relate to your business requirements! Having purchased Sage Line200 from one the UK’s top 10 Resellers we have first hand experience that the size of the supplier does not necessarily reflect well on the level of post sales customer service one should expect”. "Having changed service providers I can confidently say that selecting a dedicated and experienced service provider such as Five Go Live Limited to look after your Sage software related interests as a business partner that has the right culture and board level commitment to its customers has proved to be a much better guarantee of the high levels of the customer service commitment you should demand and therefore expect from such an important alliance say’s” Jenny Robb Chief Financial Officer of Blackspider Technologies

For further information on how FGL work with Blackspider Technologies please contact us on telephone number + 44 (0)8542 937 856 or by email at info@fivegolive.co.uk

Five Go Live (FGL) assist Crane Telecommunications to achieve all-round customer facing improvements

Crane Telecommunications, a market leader in the value-added distribution of voice, data and converged communications solutions, has replaced its existing customer service software in favour of a browser based Service Centre Service Management Solution. The result, it says, will be enhanced overall service offerings, better managed spares/stock utilisation processes, as well as improved channel partner support and increased resource utilisation, these improvements will in turn lead greater staff job satisfaction.

Crane Telecommunications engaged FGL for help in identifying improvements to its service activities by implementing a solution that would integrate with and support their use of their Sage Line 500 ERP system and complement their IT Strategy.

After reviewing Crane’s existing customer service software and identifying its strengths, weaknesses and suitability for purpose, FGL reviewed several UK and Internationally sourced service systems and selected Tesseract’s Service Centre as the most complete and future-proof solution that can be integrated with Sage Line 500 for their needs.

Crane have purchased all the core modules of Service Centre 4.2 -  Customer Assets, Call Control, Parts Centre, Repair Centre, Quote Centre and Prospect Centre – in addition to the system’s Remote Engineer Suite and Web-based Client Support options.

The system’s remote communications functionality is forecast by Crane to generate real business benefits: the company’s service professionals will be able to use a myriad of mobile communications technologies - laptops, Nokia devices, WAP ‘phones, XDAs, BlackBerry communicators or tablet PCs - for timely access to real data. Crane’s Resellers and clients will be able to use the browser-based accessibility for 24 x 7 visibilities of the company’s customer service offerings.

Crane serves a growing network of over 250 resellers throughout the UK, Eire and Benelux – offers “a fresh approach to converged communications and IT” via best-in-class technologies from vendors such as Avaya, BT Network Services, Mitel, Nortel and Samsung Electronics.

At the heart of its IT strategy is the Sage Line 500 Enterprise Solution Suite (ERP) which is supported by Five Go Live Limited (FGL), a business software solution specialist that is a Certified Sage Business Partner who sells, implements, supports/maintains and provides a dedicated User Helpdesk Service for the Sage Line 500 and MMS solutions. FGL has integrated Tesseract’s solution to the Sage Line 500 Suite of software as a means to aid its Customer Service and Maintenance orientated clients to maximise their software-based business solutions efficiencies.

Crane’s investment in an initial 25-user licence of Tesseract’s Service Centre Solution is one of a number of strategic and efficiency enhancement strategies that Crane and Five Go Live Limited are engaged in over the next six-nine months.

For further information on how FGL work with Crane Telecommunications please contact us on telephone number + 44 (0)8452 937 856 or by email at info@fivegolive.co.uk 

A small cross section of our Clients:

               

ABS Network Solutions Limited                       Blackspider Technologies

Carluccio’s                                                       Crane Telecommunications

Edinburgh Housing                                          Expo Systems

FDS                                                                  Gaucho

Government Law Enforcement Division          Herts NHS Heritage Trust

Hertsmere Leisure                                           KAE – Optimisa

Kenmore                                                          MTS Cleansing Services

Signature Flight                                               Tesseract

Titan Pollutions                                               Wetrok (UK) Limited