Our Aims

FGL’s aim is to become the solutions partner of choice for Small to Medium Sized Enterprise in the South East of England, we are particularly interested in businesses located in Central London and the Greater London Counties, as we believe that other suppliers are charging unnecessarily high premiums in this territory.

Our primary aim is to assist companies that pride themselves in the quality of pre-sales and post sales services they provide their clients. Our objective is to assist such companies in their goals to become market leaders by showing them how they can cost effectively implement strategic software solutions and processes that they have to date felt were out of their reach due to cost of ownership and spiralling implementation costs.

We firmly believe that the best way to grow our business is to work with our customers to grow theirs!

Our Methodology

FGL has invested heavily in the design and implementation of a structured approach to delivering solutions, and has put in place a responsive customer-supporting environment that is quality focused and not cost constrained.

PRINCE 2 Project Management

All FGL Project Managers are accredited PRINCE 2 Practitioners and regularly attend seminars where this skill can be further developed. During the presales and initiation phases of a project the PM will discuss the requirements with the customer and agree the elements that are to be employed. As a minimum the following documents / tools are applied:

Project Charter (similar to a PID)

Staged Approach

Defined Project Organisation

Risk / Issue Management

Change Control

Highlight Reports

End Stage Report

Post Project Review

With the most important element (i.e. good communication) in place at all times.

The aims of the FGL “Principles of Engagement” are to:

Guarantee our ability to drive projects to a successful outcome.

Deliver Cost Effective and Rapid Solutions to our clients.

Maintain a high level of quality in our approach to delivery.

FGL’s approach to projects provides us with a suite of processes, methods and standards that cover the entire project lifecycle from initial engagement, to conception and through to deployment, review and continual support.

Our Solutions

Harnessing the capabilities of our select portfolio of complementary business solutions and professional services, we sell, implement and support business solutions designed to be integrated to form core business enhancing platforms, these include:-

Packaged Financials and Accounting Software Solutions

Packaged Field Service Management and maintenance Solutions

Mobile Sales and Technical Resources Communications Options

Enterprise wide Document Management Solutions

Hardware Solutions

Project Management

Application Consultancy

Business Consultancy

Training

Integration Services

Bespoke Development

Technical Consultancy

System Support and Maintenance

We provide our clients with the systems and processes they need to help them to run their operations effectively. Our solutions, processes and professional services do more than help our customers at operational levels:

We also provide them with software tools and processes that allow them to gain easy, intuitive access to the data held within their systems thereby transforming these operational systems into powerful engines that can drive an organisation’s strategic decision-making process. Moreover, giving our customers the ability to provide their own trading partners with the information they need to help our customers to improve their services and solutions offering by means of the Internet. This gives them the ability to build strong trading networks and improve customer satisfaction and the delivery performance of all concerned.
At FGL, we don’t just deal in the sale of new software solutions and IT systems!

These day’s many organisations are finding it increasingly difficult and expensive to recruit and retain their own skilled staff to support in-house solutions.

FGL do! We pride ourselves on the levels of expertise and skills of our team. We are continually attaining accreditation for the latest strategic solutions and implementation methodologies and consequently we are able to offer our clients access to a cost affective pool of skilled resources when they need them most and for as long as they need them, this facility can increase return on investments in technology and reduce administrative costs.

Our Vision

Many companies now recognise the real value of the data they capture as a result of their day-to-day activities. Consequently, more and more companies are seeking more value from the data they capture as a result of their transaction processing systems and line of business activities. FGL have practical hands on experienced business consultants that can assist you to better exploit the advantages to be had from your core data and information assets through integration of your business software solutions and the implementation of tried and tested business processes.

Quality Policy

It is FGL’s policy that we provide a range of services, which meet the current and future line of business solutions requirements and information integration needs of our customers and quality standard, and that our projects and programmes are maintained on schedule at the agreed price.

All engagements are carried out in a cost effective and timely manner, and in accordance with the highest professional standards, while aiming for continual improvement and higher customer satisfaction through the involvement and participation of all levels of management, staff and other alliance partners. Our quality policy has been established to ensure that it:

Supports the purpose of the organisation, delivers the expected level of customer satisfaction and protects the interests of our partners and alliances.

Includes a commitment to meeting requirements and to striving for continual improvement

Identifies the resources needed to succeed and values the contribution of suppliers and partners

Provides a practical framework for establishing and reviewing our quality objectives

Demonstrates commitment and ensures the quality objectives are communicated, understood and implemented at all levels of the organisation

Is regularly reviewed for suitability and effectiveness by levels of the organisation.

We are a small but highly efficient and quality cost conscious organisation, and as such, a number of personnel have dual roles to carry out within our primary business aspects and functions. It is our policy that our dual roles do not deter, in any way or manner, any personnel from their prime objective of providing a quality service through quality controlled management system.

FGL have continual performance measurements in place for the following areas:

Quality Measure – Managing Director.

Customer Satisfaction Index – owner Operations Director – from Support SLA achievement, Product / Process Faults, Milestone Achievement and Post-Project Reviews

Professionalism – owner Operations Director – this is based on scores resulting from Consultant Competence and Training

Complaint Response Time – owner Managing Director – this is based on the satisfactory turn-around of complaints received.

QMS Performance – owner Quality Director – this is derived from the number of audits, improvement opportunities and deviation requests booked against the system

These measures are regularly reviewed with a commitment to the maintenance of continual improvement.