The home of software solutions for all your business needs!
The home of software solutions for all your business needs!


What's happening in the world of Five Go Live

Efficiency and Cost Savings Drive

Ray Clarke has joined the FGL team, based out of our Welsh and South West office – Ray is an Experienced Pre-Sales consultant in Business process automation within Finance, P2P, Robotic Process Automation, Machine learning and Cognitive Computing, Purchase/Expense Management and Integrated Solutions for Sage.

He will be looking to assist existing and new clients alike on the journey through Digital Transformation to get the best from their current systems and see how any of our new “efficiency and time saving” solutions might be of benefit to them.

Can we help you reduce administrative costs and maximise process and procedure efficiencies in a cost-effective manner that will provide long term results?

Are you looking to add or enhance, your existing process to gain efficiencies because of Changing consumer demand - Changing technology - Changing competition?

We can provide help with identifying business justifications through experience of similar current projects, we also have a tool that uses industry standard costs and calculations for you to plug in your costs, challenges and requirements to get an idea of real-world relevant ROI.

All inquiries welcome, email us at


February 2019

Five Go Live have a new phone number

Our new telephone number is 0203 745 8555.

Full steam ahead

I am happy to announce that our Wales and South West office is now open and functional. John Lunney heads up this aspect of our operation, John has years of Support and Implementation experience and will add additional capabilities to our growing Sage Line 500 & Sage 1000 ERP Professional Services Team.


FGL will be making a concerted effort to secure new clients in the area over the next few months and would welcome the opportunity to discuss any aspect of your computing services requirements with you. We offer a comprehensive range of services and products to assist you to have a IT provision that ranges from on premise, Virtual, Hosted (cloud) to Fully Managed.


Please call on 08452937856 or email for more details.


August 2018

Making Tax Digital - Where are we now.

The government’s landmark Making Tax Digital (MTD) for business initiative is set to take effect from 1 April 2019, beginning with MTD for VAT. Here’s a look at the latest position, and consider the recently announced delay to some of HMRC’s new digital services.

MTD for business: an overview


The MTD for business initiative was originally set to be implemented between 2018 and 2020 – however, concerns were raised in regard to the pace and the scale of the changes, and a revised timetable for the introduction of the initiative was put forward.


Under this timetable, beginning from 1 April 2019 businesses with a turnover above the VAT registration threshold (currently £85,000) will be required to keep digital records for VAT purposes and submit VAT returns to HMRC using MTD functional compatible software. If a business’s turnover subsequently falls below the VAT registration threshold, the MTD requirement will remain.  


VAT returns must be calculated and submitted to HMRC using an Application Programming Interface (API), and submission can be from software, bridging software or API-enabled spreadsheets.


Keeping digital records and making quarterly updates will not be compulsory for taxes other than VAT before April 2020. Since April 2018, HMRC has been live piloting MTD for VAT.

HMRC anticipates that there will be a one-year ‘soft-landing’ period when penalties for incorrect bookkeeping under the initiative will not apply.


A business can choose to submit VAT information more frequently than the VAT return obligations require.

Delays to aspects of MTD

HMRC recently announced that it would be redefining its ‘priorities’, in order to increase its resources for dealing with Brexit. Consequently, the roll-out of some aspects of MTD has been delayed.


Personal Tax Accounts

Personal Tax Accounts (PTAs) – digital tax accounts (DTAs) for individuals – have already been created by HMRC. PTAs have been pre-populated with existing information by HMRC, and allow individuals to update their financial details, communicate with HMRC, and use real-time technology to review their tax affairs. Those wishing to register for a PTA can do so by visiting:

However, further planned developments to PTAs will now not be made, with HMRC revealing that additional digital services in this area will only be developed where they ‘reduce phone or postal contact’, or otherwise deliver ‘significant savings’.


Simple Assessment

Under Simple Assessment, the government has the power to make an ‘assessment of income tax or capital gains tax (CGT) liability’ for certain taxpayers, without the individual being required to complete a self-assessment tax return. HMRC will be able to assess an individual’s tax liability on the basis of the information it holds on that person.  

There are currently only two groups of taxpayers to which Simple Assessment applies and HMRC has confirmed that there will now be ‘halted progress’ in this area.

Real-time tax code changes.


In April 2017, HMRC began to use PAYE information in order to make in-year changes to tax codes in real-time. However, the Revenue has confirmed that progress in this area will be ‘halted for the time being’.


Is MTD for VAT affected?

HMRC has emphasised that MTD for VAT remains ‘on track’ to commence in April 2019. The creation of a single digital account for all business customers will now happen ‘at a slower pace’ than previously intended, but the delays will not affect the delivery of MTD for VAT.

MTD represents a fundamental change to the way in which businesses keep their records.


August 2018

Making Tax Digital for Sage ERP 1000 & Line 500

Five Go Live are working with Sage and our clients to ensure that all loyal and committed users of Sage Line 500 and Sage ERP 1000 in any of its various versions are able to comply with the Government “Making Tax Digital” initiative which comes mandatory in April 2019, which in real terms is not that far off!


Please see the below recent statement from Sage UK. My Team and I are ready to work with existing and new clients to ensure that they are able to comply with these regulations in a tried and tested manner.


You can find out more and how to get the ball rolling by contacting us on 08452 937855 or sending an email to    


Statement from Sage:


Dear Customers


We are committed to helping customers adapt their technology to ensure that the transition to the new Making Tax Digital (MTD) system, mandatory from April 2019, is a smooth one. All future versions of Sage ERP 1000 will be compatible with the HMRC software. For Sage ERP 1000 v3, a solution will be provided for Service Pack 12 (SP12) and beyond, and for Sage ERP 1000 v4, Service Pack 9 (SP9) and beyond. A solution will also be provided for Line 500 v7.1. We will deliver these solutions in a timescale for customers to assess when is most convenient to upgrade to these product releases.


However, we understand that not all customers using previous versions of Line 500 will be in a position to upgrade before April 2019. With this in mind Sage is working on a solution to provide customers on previous versions the ability to comply with the MTD mandate without upgrading in the short term. We are collecting and reviewing feedback on this at the moment and will be in touch in due course with the options available.


We will support our customers every step of the way and continue to work closely with HMRC to guide you in your move to Making Tax Digital compliance.


Best Regards


UKI Enterprise Customer Services


June 2018

GDPR Update

Dear Customer/Client,


As you may know from recent publicity and your own business activities, there has been a number of “personal data” protection law changes made under the new GDPR rules. These have an impact on the way you/we hold and interact with any “personal data” we hold on our respective employees, customers and prospects.

As I am sure you know Five Go Live has always been led by its customers and clients business needs. This involves us engaging in email, written and verbal exchanges with our client’s staff, such communication is primarily related to your/their use of the strategic software solutions we sell and support for you. For the avoidance of doubt I would like to make it clear that we do not access, hold or store any “personal data” related to your staff, your customers or your prospects. 

Any interaction we have with our client’s data is company transaction and financial data related, no data is kept beyond its use to implement, deploy or resolve software/system usage related issues.

We've always been protective of your company specific data, and there's no need for you to do anything in that regard. We've taken steps to review everything we send you to ensure that it is relevant to your business/organisations and will continue to do this.  

I fully appreciate that most of you may have seen and had emails on this topic from other suppliers, businesses and organisations, and hope that you'll understand the importance of us letting you know what we're doing in this regard.

Kind regards,

Nicholas Remzi

Managing Director

Five Go Live Limited


May 2018

Exciting news from FGL Managing Director, Nicholas Remzi.

I am happy to share with you that Five Go Live (FGL) reaffirm their “Safe Hands” long term commitment to all their existing clients that have Sage Line 500 and Sage 1000 ERP, all those that we provide annual licences and software support services to will continue to benefit from the confidence that their systems are being professionally supported and maintained. In order to provide even higher levels of renowned expertise and experienced deployment services FGL announce today that July 2018 will herald the launch of our Welsh Customer Service & Support office….


For more information/details Please call 08452 937 856 or email me at


May 2018

GDPR - General Data Protection Regulation

The General Data Protection Regulation (GDPR) is the most important change to data privacy regulation in 20 years and comes in to enforcement on the 25 May 2018. All organisations that collect and hold personal data are required to comply with the change in law. 


Information on GDPR and how it affects your organisation can be located on:


The Information Commissioners Office (ICO). 


The ICO's GDPR Guide.


The EU GDPR webpage


Sage's GDPR pages


Sage have also produced a GDPR guide for businesses which can be downloaded on the link below:

Sage's - GDPR Guide for Businesses
GDPR Quick Start Guide For Businesses.pd[...]
Adobe Acrobat document [967.7 KB]

GDPR summary by Sage

Info-Tech awards Sage CRM Best Overall Value Award

Sage is known for strong global reach, with a sizeable network of sales and support offices for CRM and ERP products. Due to the integration route the company has taken, Sage CRM maintains a strong mid-market focus, with over 12,500 customers primarily based outside of North America.



Find out more about Sage CRM and Five Go Live here.

Single European Payments Area (SEPA)

On 31st October 2016, payment service providers in non-euro countries, including the UK, will only be able to collect Euro-denominated payments using SEPA procedures.


To allow the Sage Line 500 and Sage ERP 1000 Products to take advantage of this new functionality, a Desktop application has been written that creates both SEPA Credit Transfers and SEPA Direct Debits.


This Application connects to all versions of Line 500 and Sage ERP 1000 and creates an XML Output file that complies with the SEPA Template (ISO 20022).


Please contact us to enquire about the SEPA payments.

V1 announces DbBACS support for the new BACS security.

From June 13 2016, BACS are introducing a new security certificate (SHA-256) and will only support TLS1.1/1.2.  V1 DbBACS customers need to take action now to prevent interruption to the BACS service they use. Please contact us to arrange an upgrade. 


What Version of DbBACS is supported?

DbBACS IP Must be running 6.01.0131 to be compatible. 

What do these changes mean for DbBACS?

V1 and FGL are pleased to announce DbBACS currently supports the forthcoming changes (SHA-2 SSL certificates and TLS1.1/1.2) on supported operating systems. See below for further details. 

What do I need to do now?

Customers must identify whether their existing operating system and/or internet browser supports SHA-2 SSL certificates and TLS1.1/1.2.   

What is the minimum operating system?

Based on information from Microsoft, desktop operating systems before Windows 7 e.g. Windows XP, Windows Vista are not compatible.  

What is the minimum internet browser?

For connecting to the BACS Payment Services website outside of DbBACS, customers will also need a suitable browser version:


Default Support

Supported with configuration (and possibly O/S) changes

Microsoft Internet Explorer

From version 11

Versions 8, 9, 10

Google Chrome

From version 26


Mozilla Firefox

From version 27

From version 23 to 26

Apple Safari

From version 7


 What do you need to do next?



Operating system and web browser support SHA-2 SSL certificates and TLS1.1/1.2


No action required

Operating system and web browser DOES NOT support SHA-2 SSL certificates and TLS1.1/1.2

Upgrade to Windows 7 or later

Upgrade to a supported internet browser

Contact their Account Manager to determine whether V1 DbBACS needs upgrading.


Sage announces Windows 10 support for ERP & CRM products.

Five Go Live and Sage are pleased to announce Windows 10 is now supported with Sage ERP 1000 and Line 500. 

Software updates are not required to the Universal Client, however, as Internet Explorer 11 is required a compatble version must be installed.





Compatibility is provided from the following versions:

  • Sage ERP 1000 v4 Service Pack 3

  • Sage ERP 1000 v3 Service Pack 9

  • Line 500 v7.1 with Universal Client 2015a

  • Sage CRM 7.3 service pack 1 has support for Microsoft Edge as well as Internet Explorer 11


Please contact us to discuss upgrading to a Windows 10 compatible version on your server.

V1 compatibility with Windows 10


V1's software suite version 3.6 is compatible with Windows 10 using Internet Explorer 11. The Edge browser is not supported environment for V1s products as it does not support ActiveX.

Five Go Live Ltd have received our 2015 Sage ERP X3 accreditation.

Contact us to find out more about Sage ERP X3 and how it can benefit you and your company.

VAT: Prompt payments discounts (PPD) Legislation Changes

VAT: Prompt Payments Discount (PPD) Legislation Changes April 2015

From 1st April 2015, businesses must account for VAT on the full consideration received for supplies of goods and services. Therefore invoices must calculate VAT with no reduction for Prompt Payments Discounts (PPD).

Where a discount is subsequently taken, it is therefore necessary to ensure VAT records are amended to reflect the lower VAT amount.

Currently where businesses offerPPD termsto customers, they calculate the VAT due on the discounted price. If the discount is not taken up, HMRC does not require businesses to alter the amount of VAT invoice and accounted for.  

Full details will be found in the attached document. For further information from Revenue and Customs please click here. 

Please contact your consultant to discuss the implications for your version of Sage ERP system and your company.

Sage CRM 7.3 is now available

Click on the image to find out more about Sage CRM

Know your business. Grow your business!

With a suite of new Business Accelerators for Sales, added business insight, a contemporary user experience, and an enhanced mobile and email marketing solution, Sage CRM 7.3 addresses the key business challenges faced by busy sales organisations every day. 

Sage CRM 7.3 at a glance 

  •  New reports and dashboards enabling you to quickly create visual reports, for at-a-glance assessments, business insight and informed decision-making.

  • A range of preconfigured alerts and notifications to ensure management are getting real-time updates on their business KPIs.

  • New workflows so you can easily create business processes based on your unique company needs

  • A fresh and contemporary design with new navigation delivers an enhanced user experience.

  • An optimised mobile experience ensures you and your team can perform key CRM tasks on a wider range of devices than ever before.

  • A new email marketing integration with MailChimp so you can easily send email marketing campaigns and track your results.

Contact us today!

If you have any Sage ERP or CRM queries or wish to discuss moving your current software licensing and support contract to Five Go Live.


Call us on 0203 745 8555


Or use the contact form on our Contact Us page and we will get back to you.

Get supported!

Contact our Support team for assistance with solving your Sage ERP or V1 software issues.


Call us on 0203 745 8555

or by email to

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