The home of software solutions for all your business needs!
The home of software solutions for all your business needs!


What's happening in the world of Five Go Live

GDPR Update

Dear Customer/Client,


As you may know from recent publicity and your own business activities, there has been a number of “personal data” protection law changes made under the new GDPR rules. These have an impact on the way you/we hold and interact with any “personal data” we hold on our respective employees, customers and prospects.

As I am sure you know Five Go Live has always been led by its customers and clients business needs. This involves us engaging in email, written and verbal exchanges with our client’s staff, such communication is primarily related to your/their use of the strategic software solutions we sell and support for you. For the avoidance of doubt I would like to make it clear that we do not access, hold or store any “personal data” related to your staff, your customers or your prospects. 

Any interaction we have with our client’s data is company transaction and financial data related, no data is kept beyond its use to implement, deploy or resolve software/system usage related issues.

We've always been protective of your company specific data, and there's no need for you to do anything in that regard. We've taken steps to review everything we send you to ensure that it is relevant to your business/organisations and will continue to do this.  

I fully appreciate that most of you may have seen and had emails on this topic from other suppliers, businesses and organisations, and hope that you'll understand the importance of us letting you know what we're doing in this regard.

Kind regards,

Nicholas Remzi

Managing Director

Five Go Live Limited


May 2018

Exciting news from FGL Managing Director, Nicholas Remzi.

I am happy to share with you that Five Go Live (FGL) reaffirm their “Safe Hands” long term commitment to all their existing clients that have Sage Line 500 and Sage 1000 ERP, all those that we provide annual licences and software support services to will continue to benefit from the confidence that their systems are being professionally supported and maintained. In order to provide even higher levels of renowned expertise and experienced deployment services FGL announce today that July 2018 will herald the launch of our Welsh Customer Service & Support office….


For more information/details Please call 08452 937 856 or email me at


May 2018

GDPR - General Data Protection Regulation

The General Data Protection Regulation (GDPR) is the most important change to data privacy regulation in 20 years and comes in to enforcement on the 25 May 2018. All organisations that collect and hold personal data are required to comply with the change in law. 


Information on GDPR and how it affects your organisation can be located on:


The Information Commissioners Office (ICO). 


The ICO's GDPR Guide.


The EU GDPR webpage


Sage's GDPR pages


Sage have also produced a GDPR guide for businesses which can be downloaded on the link below:

Sage's - GDPR Guide for Businesses
GDPR Quick Start Guide For Businesses.pd[...]
Adobe Acrobat document [967.7 KB]

GDPR summary by Sage

Info-Tech awards Sage CRM Best Overall Value Award

Sage is known for strong global reach, with a sizeable network of sales and support offices for CRM and ERP products. Due to the integration route the company has taken, Sage CRM maintains a strong mid-market focus, with over 12,500 customers primarily based outside of North America.



Find out more about Sage CRM and Five Go Live here.

Single European Payments Area (SEPA)

On 31st October 2016, payment service providers in non-euro countries, including the UK, will only be able to collect Euro-denominated payments using SEPA procedures.


To allow the Sage Line 500 and Sage ERP 1000 Products to take advantage of this new functionality, a Desktop application has been written that creates both SEPA Credit Transfers and SEPA Direct Debits.


This Application connects to all versions of Line 500 and Sage ERP 1000 and creates an XML Output file that complies with the SEPA Template (ISO 20022).


Please contact us to enquire about the SEPA payments.

V1 announces DbBACS support for the new BACS security.

From June 13 2016, BACS are introducing a new security certificate (SHA-256) and will only support TLS1.1/1.2.  V1 DbBACS customers need to take action now to prevent interruption to the BACS service they use. Please contact us to arrange an upgrade. 


What Version of DbBACS is supported?

DbBACS IP Must be running 6.01.0131 to be compatible. 

What do these changes mean for DbBACS?

V1 and FGL are pleased to announce DbBACS currently supports the forthcoming changes (SHA-2 SSL certificates and TLS1.1/1.2) on supported operating systems. See below for further details. 

What do I need to do now?

Customers must identify whether their existing operating system and/or internet browser supports SHA-2 SSL certificates and TLS1.1/1.2.   

What is the minimum operating system?

Based on information from Microsoft, desktop operating systems before Windows 7 e.g. Windows XP, Windows Vista are not compatible.  

What is the minimum internet browser?

For connecting to the BACS Payment Services website outside of DbBACS, customers will also need a suitable browser version:


Default Support

Supported with configuration (and possibly O/S) changes

Microsoft Internet Explorer

From version 11

Versions 8, 9, 10

Google Chrome

From version 26


Mozilla Firefox

From version 27

From version 23 to 26

Apple Safari

From version 7


 What do you need to do next?



Operating system and web browser support SHA-2 SSL certificates and TLS1.1/1.2


No action required

Operating system and web browser DOES NOT support SHA-2 SSL certificates and TLS1.1/1.2

Upgrade to Windows 7 or later

Upgrade to a supported internet browser

Contact their Account Manager to determine whether V1 DbBACS needs upgrading.


Sage announces Windows 10 support for ERP & CRM products.

Five Go Live and Sage are pleased to announce Windows 10 is now supported with Sage ERP 1000 and Line 500. 

Software updates are not required to the Universal Client, however, as Internet Explorer 11 is required a compatble version must be installed.





Compatibility is provided from the following versions:

  • Sage ERP 1000 v4 Service Pack 3

  • Sage ERP 1000 v3 Service Pack 9

  • Line 500 v7.1 with Universal Client 2015a

  • Sage CRM 7.3 service pack 1 has support for Microsoft Edge as well as Internet Explorer 11


Please contact us to discuss upgrading to a Windows 10 compatible version on your server.

V1 compatibility with Windows 10


V1's software suite version 3.6 is compatible with Windows 10 using Internet Explorer 11. The Edge browser is not supported environment for V1s products as it does not support ActiveX.

Five Go Live Ltd have received our 2015 Sage ERP X3 accreditation.

Contact us to find out more about Sage ERP X3 and how it can benefit you and your company.

VAT: Prompt payments discounts (PPD) Legislation Changes

VAT: Prompt Payments Discount (PPD) Legislation Changes April 2015

From 1st April 2015, businesses must account for VAT on the full consideration received for supplies of goods and services. Therefore invoices must calculate VAT with no reduction for Prompt Payments Discounts (PPD).

Where a discount is subsequently taken, it is therefore necessary to ensure VAT records are amended to reflect the lower VAT amount.

Currently where businesses offerPPD termsto customers, they calculate the VAT due on the discounted price. If the discount is not taken up, HMRC does not require businesses to alter the amount of VAT invoice and accounted for.  

Full details will be found in the attached document. For further information from Revenue and Customs please click here. 

Please contact your consultant to discuss the implications for your version of Sage ERP system and your company.

Sage CRM 7.3 is now available

Click on the image to find out more about Sage CRM

Know your business. Grow your business!

With a suite of new Business Accelerators for Sales, added business insight, a contemporary user experience, and an enhanced mobile and email marketing solution, Sage CRM 7.3 addresses the key business challenges faced by busy sales organisations every day. 

Sage CRM 7.3 at a glance 

  •  New reports and dashboards enabling you to quickly create visual reports, for at-a-glance assessments, business insight and informed decision-making.

  • A range of preconfigured alerts and notifications to ensure management are getting real-time updates on their business KPIs.

  • New workflows so you can easily create business processes based on your unique company needs

  • A fresh and contemporary design with new navigation delivers an enhanced user experience.

  • An optimised mobile experience ensures you and your team can perform key CRM tasks on a wider range of devices than ever before.

  • A new email marketing integration with MailChimp so you can easily send email marketing campaigns and track your results.

Five Go Live's new website goes live!

Five Go Live's new website is now online, which will be updated on a regular basis. Please check back for further updates. 

Sage ERP 1000 v4 service pack 4 is released.

Visit the Sage Website

Service Pack 4 was released on 24th October. This Service Pack now supports Java 7 update 71 and Windows 2012 R2.


This year marked the last Payroll Year End for the Sage ERP 1000 and Line 500 products and the process of migrating customers from these products to Sage 50 is on going. The last update provided a Payroll Year End pack which ensures that the module is L&F compliant for the 2014/2015 tax year. However, from 6th April 2015 we are unable to guarantee the compliance of this module and therefore support will be removed.

On Tuesday 18th November the latest version of Sage 50 Payroll (v21) was made available to all our customers who have migrated from the Line 500 or Sage ERP 1000 Payroll Module. This will be made available via the Automatic Updates functionality in Sage 50 Payroll.

Contact us today!

If you have any Sage ERP or CRM queries or wish to discuss moving your current software licensing and support contract to Five Go Live.


Call us on 08452 937 856


Or use the contact form on our Contact Us page and we will get back to you.

Get supported!

Contact our Support team for assistance with solving your Sage ERP or V1 software issues.


Call us on 08452 937 855

or by email to

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